Delivery Terms & Conditions

ORDER AND DELIVERY
Please refer to our standard terms and conditions relating to this website.
Acceptance of your Order
Once an order is placed you will receive a confirmation acknowledging your details. This is an acknowledgement of your details and is not a confirmation of your order. A contract between you and James Harvey Jewellers is confirmed once you receive an email with your delivery
information.

We reserve the right not to accept your order if the item is out of stock, does not pass our quality checking stage, or if we are unable to obtain authorization for payment. All orders are subject to availability and confirmation of the order price.
If items that you order are out of stock, subject to a delay or have pricing, detail or description errors we will try to contact you at the email address you provided.

If we cannot contact you in regards to our out of stock orders we will cancel these within 48 hours.
We reserve the right to reject/cancel any orders placed on this website.
We reserve the right to discontinue/change promotional product deals at any time.
Secure payment
This site uses a secure payment system operated by PayPal which accepts all major credit and debit cards and includes PayPal account payments.

Your order will be acknowledged by sending an email confirming your order.
Sending a Gift
If you are ordering a gift and you would like your invoice to be excluded from your parcel please enter a message in our customer notes area during checkout or please immediately send us an email and we will send your order without an invoice.
Our customer notes area can also be used to let us know any special requirements or gift card message.

Delivery and Packaging
Customers must supply us with the correct name and delivery address, including full post/Zip code.
We post all Packets and parcels in the United Kingdom by the Royal Mail. The length of the delivery time of placing the order and the receipt of such is defined within the section of our “Terms and Conditions.”
When ready for delivery, all orders will be posted at the latter end of the afternoon. In the above circumstances, we cannot be responsible for late or non-deliveries by the Royal Mail Postal Services.

In the event of a non-delivery due to any reason beyond our control, the article will be
replaced, subject to the outcome of any enquiries made by the Post Office/consignor.

If you are unavailable to sign for your order at the time of delivery (Royal Mail signed for options: recorded delivery, special delivery and international signed for) it is your responsibility to collect your parcel or arrange another delivery date within the designated time set by Royal Mail.

Orders which are returned to us undelivered due to an incorrect address supplied or marked as ‘not called for’ by Royal Mail may be charged for redelivery at our discretion.

We shall not be responsible for any failure to deliver or perform any of our obligations, resulting from circumstances outside our control (e.g. acts of God, Strikes, Accidents, War, Fire, shortage or unavailable raw materials.)
Delivery charges
Free UK Delivery: Free delivery is available on all items £50 and over excluding postage. We reserve the right to alter or remove free delivery at anytime.
Items up to £49.99 postage will be charged at £2.25p.
Delivery will usually take between 3 and 5 days from dispatch.
UK Royal Mail next day special delivery can be provided for most items for £5.95p ordered before 12:00 Mon -Thurs, but is free for items over £100. A signature is required upon delivery.

Europe: Royal Mail International Standard. Delivery usually takes between 3-5 days from despatch. It is not tracked. Items up to £49.99 postage will be charged at £3.00.

All items £50 and over will be delivered by Royal Mail International Tracked and Signed. This service will usually take between 3-5 days delivery from despatch and will be charged at £8.00.

The Silver Tag Bears delivery will be by Parcelforce Worldwide Global Priority. It usually takes 4 days delivery from dispatch and will be charged at £19.65p.

USA/Canada: Royal Mail International Standard. Delivery usually takes between 5-7 days from dispatch. It is not tracked. Items up to £49.99 postage will be charged at £4.00.

All items £50 and over will be delivered by Royal Mail International Tracked and signed. This
service will usually take between 5-7 days delivery from dispatch and will be charged at £8.50p.
The Silver Tag Bears delivery will be by Parcelforce Worldwide Global Priority. It is tracked and usually takes from 3 days for delivery from dispatch and will be charged at £24.68p.

Australia/New Zealand: Royal Mail International standard. Delivery usually takes 5-7 days from despatch. It is not tracked. Items up to
£49.99 postage will be charged at £4.00. All items £50 and over will be delivered by Royal Mail International Tracked. This service will
usually take between 5-7 days from dispatch and will be charged at £8.50p.
The Silver Tag Bears delivery will be by Parcelforce Worldwide Global Priority. It is tracked and usually takes from 4 days delivery from
despatch and will be charged at £29.40p.

Delivered Goods
All responsibility for safe-keeping and insurance shall be that of the buyer, once the article is accepted from the postal service.

We cannot accept any consequential loss or damages due in any way from the purchase of any of our goods, or from our negligence, if any, or that of our
employees.

In the event that items are missing from your order or you receive items not previously ordered please let us know as soon as possible within 7 working days of the dispatch date so we can rectify this as soon as possible.

Duties & Taxes
International orders are shipped on a DDU (Delivery Duties Unpaid) basis. This means that any duties and taxes incurred in the country of destination are the responsibility of the customer.

If a shipment is refused, we will do what we can to nullify the customs charges and have the
shipment returned to James Harvey Jewellers.

We cannot guarantee that customs charges can be voided for a refused shipment. In this case,
we will deduct the amount from your refund

Guarantee
All new products are guaranteed for 12 months against manufacturing defects. These rights are additional to your normal statutory rights.

Acceptance of the delivery of any article ordered is evidence of the acceptance of the Terms and Conditions.

If there is any variation in the Terms and Conditions, it will be applicable only if agreed in writing by us and the purchaser

Returns policy
Should you not be entirely satisfied with your purchase from this website you can return the goods within 14 days of receipt for either an exchange or refund.
Please advise us before sending any returned items and we will issue you with a return authorisation number and instructions for the return of items.
Items should be returned to us at James Harvey Jewellers, Ashwood House, 20 Chapel Street, Billingborough Lincs. NG340QH , with your
contact name, address and reason for the return.
We recommend sending by special delivery with appropriate record of delivery and compensation cover.

All the returns for credit MUST be accompanied by the original tags, labels and documents, returns number and must be in their original condition.

Earrings cannot be accepted for return if the packaging has been broken. Unless the earrings are broken in the packaging we cannot with
respect to hygiene laws accept them. Personalised items specific to the customer cannot be returned. This does not affect your statutory rights.
Any queries regarding possible returns can be sent by email to:  returns@jhjonline.co.uk